iWork
iWork
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Your money is protected.
Always.

iWork uses a secure escrow system for every project. Clients only pay when they are satisfied. Freelancers are guaranteed payment before they start work.

Funds held in secure escrowReleased only on approvalDispute protection included

How it works

The payment journey, step by step.

Every project on iWork follows this process — no exceptions.

01

Client posts a job

Client

Posting a job is completely free. No payment is required at this stage. The client describes the project, sets a budget, and receives proposals.

02

Client funds escrow

Client

Once the client selects a freelancer and agrees on terms, they deposit the project amount into iWork's secure escrow account. The freelancer is notified that funds are ready.

The client's money is held safely — it cannot be touched by the freelancer or iWork until the job is complete.

03

Freelancer delivers the work

Freelancer

The freelancer completes the project and submits the deliverables through iWork. The client receives a notification to review the work.

04

Client approves

Client

The client reviews the delivered work. If satisfied, they approve the submission. The approval triggers the payment release.

Not happy? You can request revisions or raise a dispute — funds stay in escrow until the matter is resolved.

05

Freelancer receives payment

Freelancer

Once approved, iWork deducts the 4% commission and releases the remaining balance to the freelancer. The freelancer can withdraw to M-Pesa, PayPal, or bank from as little as Ksh 100.

Payment methods

Pay and withdraw how you want.

iWork supports multiple payment methods — with a focus on what works in Kenya and across Africa.

M-Pesa

Recommended in Kenya
  • Instant withdrawals from Ksh 100
  • No international transfer fees
  • Available across Kenya, Tanzania, Uganda
  • Works on any mobile phone

PayPal

International clients
  • Accept payments from global clients
  • Withdraw to your PayPal account
  • Widely accepted worldwide
  • 1–3 business day processing

Bank Transfer

Local & international
  • Kenyan bank accounts supported
  • Minimum withdrawal Ksh 500
  • 1–3 business days processing
  • Suitable for larger payouts

Dispute resolution

What happens if something goes wrong?

Disputes are rare, but when they happen, iWork steps in. Our team reviews the case, considers evidence from both parties, and makes a fair ruling — with funds staying frozen in escrow throughout.

Contact support →
1

Raise a dispute

Either party can open a dispute from the project dashboard. You have up to 14 days after delivery to raise an issue.

2

Submit your evidence

Both sides submit their evidence — messages, files, screenshots, and any relevant project documentation.

3

iWork reviews

Our dispute team reviews all evidence within 3–5 business days and makes a ruling based on the agreed project scope.

4

Resolution and payment

Funds are released in full, split, or returned to the client depending on the outcome. Both parties are notified.

Common questions

Payment FAQs

Ready to work with confidence?

Every project on iWork is backed by secure escrow. Your money is safe from the moment you fund to the moment you approve.

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